Who’s Your Mom?



Cathie Monge

“How satisfied” you are with the care and service we provide is one of our top priorities at MedStar Washington Hospital Center. This isn’t just talk: for quite a while now, we have implemented programs throughout the hospital, in all departments, that focus on customer service, cleanliness, quality care and efficiency.

As we go live with our new electronic medical record (EMR) system, we know there will be an added level of “newness” that could make it seem as though your caregivers are distracted. I want to assure you, they are not distracted! They are making absolutely sure they are doing right by you, by paying extra attention to and getting used to the new system. They all have received many hours of training. Soon, it will all be second nature to them.

Just in case … and just to make sure our patients feel welcomed and cared for … we are adding an extra level of support to the terrific associates who take care of you, with our “Adopt a Patient” program.

Leaders throughout our organization will visit patients regularly during the initial stages of the EMR to address any concerns (or, to happily accept compliments!). We already consider our patients to be family members, so this seemed a natural step for us.

If you or a loved one is admitted to our hospital during the next several weeks for any reason – planned surgery, to deliver a baby or for emergency care – we’ll be seeing you on the units.

Just call me Mom.

Cathie Monge, Senior Vice President, Operations